:root {
    /* ─── Color Palette — Light Modern ─────────────────────────────────── */
    --color-bg: #f7f8fb;
    --color-bg-alt: #eef1f6;
    --color-surface: #ffffff;
    --color-surface-hover: #f1f5f9;
    --color-accent: #2563eb;
    --color-accent-hover: #1d4ed8;
    --color-accent-light: rgba(37, 99, 235, 0.08);
    --color-accent-glow: rgba(37, 99, 235, 0.25);

    --color-text-main: #1e293b;
    --color-text-muted: #64748b;
    --color-text-light: #94a3b8;
    --color-border: #e2e8f0;
    --color-border-light: #f1f5f9;

    --color-success: #059669;
    --color-success-light: rgba(5, 150, 105, 0.08);
    --color-error: #dc2626;
    --color-error-light: rgba(220, 38, 38, 0.06);

    /* ─── Typography ───────────────────────────────────────────────────── */
    --font-family-sans: 'Inter', -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif;
    --font-family-mono: 'JetBrains Mono', 'Fira Code', Consolas, monospace;

    --font-size-xs: 0.75rem;
    --font-size-sm: 0.875rem;
    --font-size-md: 1rem;
    --font-size-lg: 1.125rem;
    --font-size-xl: 1.25rem;
    --font-size-2xl: 1.5rem;
    --font-size-3xl: 2rem;
    --font-size-4xl: 2.75rem;

    /* ─── Layout ────────────────────────────────────────────────────────── */
    --radius-sm: 6px;
    --radius-md: 10px;
    --radius-lg: 16px;
    --radius-xl: 24px;
    --radius-full: 9999px;

    --container-width: 820px;
    --spacing-xs: 0.25rem;
    --spacing-sm: 0.5rem;
    --spacing-md: 1rem;
    --spacing-lg: 1.5rem;
    --spacing-xl: 2rem;
    --spacing-2xl: 3rem;
    --spacing-3xl: 5rem;

    /* ─── Shadows & Transitions ─────────────────────────────────────────── */
    --shadow-xs: 0 1px 2px rgba(0, 0, 0, 0.04);
    --shadow-sm: 0 1px 3px rgba(0, 0, 0, 0.06), 0 1px 2px rgba(0, 0, 0, 0.04);
    --shadow-md: 0 4px 12px rgba(0, 0, 0, 0.07), 0 1px 3px rgba(0, 0, 0, 0.04);
    --shadow-lg: 0 10px 30px rgba(0, 0, 0, 0.08), 0 2px 8px rgba(0, 0, 0, 0.04);
    --shadow-accent: 0 4px 14px var(--color-accent-glow);

    --transition-fast: 150ms ease-in-out;
    --transition-base: 250ms ease-in-out;
    --transition-smooth: 350ms cubic-bezier(0.4, 0, 0.2, 1);
}

/* ─── Reset & Base ─────────────────────────────────────────────────────── */
*, *::before, *::after {
    box-sizing: border-box;
    margin: 0;
    padding: 0;
}

html {
    scroll-behavior: smooth;
}

body {
    background-color: var(--color-bg);
    color: var(--color-text-main);
    font-family: var(--font-family-sans);
    font-size: var(--font-size-md);
    line-height: 1.65;
    -webkit-font-smoothing: antialiased;
    -moz-osx-font-smoothing: grayscale;
    min-height: 100vh;
    display: flex;
    flex-direction: column;
}

/* Base Typo */
h1, h2, h3, h4 {
    color: var(--color-text-main);
    line-height: 1.2;
    font-weight: 700;
    margin-bottom: var(--spacing-md);
    letter-spacing: -0.02em;
}

h1 { font-size: var(--font-size-3xl); }
h2 { font-size: var(--font-size-2xl); letter-spacing: -0.01em; }
h3 { font-size: var(--font-size-xl); letter-spacing: 0; }

@media (min-width: 768px) {
    h1 { font-size: var(--font-size-4xl); }
    h2 { font-size: var(--font-size-3xl); }
    h3 { font-size: var(--font-size-2xl); }
}

p {
    margin-bottom: var(--spacing-md);
    color: var(--color-text-muted);
}

a {
    color: var(--color-accent);
    text-decoration: none;
    transition: color var(--transition-fast);
}

a:hover {
    color: var(--color-accent-hover);
}

strong {
    color: var(--color-text-main);
    font-weight: 600;
}

ul, ol {
    margin-bottom: var(--spacing-md);
    padding-left: var(--spacing-xl);
    color: var(--color-text-muted);
}

li {
    margin-bottom: var(--spacing-sm);
}

/* ─── Layout Structure ──────────────────────────────────────────────────── */
.site-header {
    background-color: rgba(255, 255, 255, 0.85);
    backdrop-filter: blur(16px);
    -webkit-backdrop-filter: blur(16px);
    border-bottom: 1px solid var(--color-border);
    position: sticky;
    top: 0;
    z-index: 100;
    box-shadow: var(--shadow-xs);
}

.site-header__inner {
    max-width: var(--container-width);
    margin: 0 auto;
    padding: var(--spacing-md) var(--spacing-lg);
    display: flex;
    justify-content: space-between;
    align-items: center;
}

.logo-container {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
    text-decoration: none;
}

.logo-img {
    height: 40px;
    width: auto;
    border-radius: var(--radius-sm);
}

.logo-text {
    font-weight: 700;
    font-size: var(--font-size-lg);
    letter-spacing: -0.01em;
    color: var(--color-text-main);
}

/* CTA Header button */
.btn-nav-cta {
    display: none;
}
@media (min-width: 640px) {
    .btn-nav-cta {
        display: inline-flex;
        font-size: var(--font-size-sm);
        padding: 0.5rem 1.25rem;
    }
}

main.container {
    flex: 1;
    width: 100%;
    max-width: var(--container-width);
    margin: 0 auto;
    padding: var(--spacing-2xl) var(--spacing-lg);
}

/* ─── Components ────────────────────────────────────────────────────────── */

/* Buttons */
.btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    padding: 0.75rem 1.5rem;
    font-size: var(--font-size-md);
    font-weight: 600;
    text-decoration: none;
    border-radius: var(--radius-md);
    border: 1px solid transparent;
    cursor: pointer;
    transition: all var(--transition-base);
    line-height: inherit;
    font-family: inherit;
    gap: 0.5rem;
}

.btn--primary {
    background-color: var(--color-accent);
    color: #fff;
    box-shadow: var(--shadow-sm);
}

.btn--primary:hover {
    background-color: var(--color-accent-hover);
    color: #fff;
    box-shadow: var(--shadow-accent);
    transform: translateY(-2px);
}

.btn--primary:active {
    transform: translateY(0);
    box-shadow: var(--shadow-sm);
}

.btn--large {
    padding: 1rem 2.25rem;
    font-size: var(--font-size-lg);
    border-radius: var(--radius-lg);
}

.btn--block {
    width: 100%;
}

.btn--outline {
    background-color: transparent;
    border-color: var(--color-border);
    color: var(--color-text-main);
}

.btn--outline:hover {
    background-color: var(--color-surface-hover);
    border-color: var(--color-text-light);
}

/* Surface / Cards */
.surface {
    background-color: var(--color-surface);
    border: 1px solid var(--color-border);
    border-radius: var(--radius-lg);
    padding: var(--spacing-xl);
    box-shadow: var(--shadow-sm);
}

/* Flash Messages */
.flash-msg {
    padding: var(--spacing-md) var(--spacing-lg);
    border-radius: var(--radius-md);
    margin-bottom: var(--spacing-xl);
    font-size: var(--font-size-sm);
    display: flex;
    flex-direction: column;
    align-items: flex-start;
    gap: var(--spacing-sm);
    animation: fadeIn 0.4s ease-out;
}
.flash-msg p {
    margin-bottom: 0;
    color: inherit;
}

.flash-msg--success {
    background-color: var(--color-success-light);
    border: 1px solid rgba(5, 150, 105, 0.2);
    color: var(--color-success);
}

.flash-msg--error {
    background-color: var(--color-error-light);
    border: 1px solid rgba(220, 38, 38, 0.15);
    color: var(--color-error);
}

/* ─── Forms ─────────────────────────────────────────────────────────────── */
.form-container {
    max-width: 700px;
    margin-left: auto;
    margin-right: auto;
}

.form-group {
    margin-bottom: var(--spacing-lg);
}

.form-label {
    display: block;
    margin-bottom: var(--spacing-sm);
    font-weight: 600;
    color: var(--color-text-main);
    font-size: var(--font-size-sm);
}

.form-label .required {
    color: var(--color-accent);
    margin-left: 2px;
}

.form-label .optional {
    font-weight: 400;
    font-size: 0.8em;
    color: var(--color-text-light);
}

.form-control {
    width: 100%;
    background-color: #fff;
    border: 1.5px solid var(--color-border);
    color: var(--color-text-main);
    padding: 0.75rem 1rem;
    border-radius: var(--radius-md);
    font-family: var(--font-family-sans);
    font-size: var(--font-size-md);
    transition: all var(--transition-fast);
}

.form-control::placeholder {
    color: var(--color-text-light);
}

.form-control:focus {
    outline: none;
    border-color: var(--color-accent);
    box-shadow: 0 0 0 3px var(--color-accent-light);
}

textarea.form-control {
    resize: vertical;
    min-height: 130px;
}

select.form-control {
    appearance: none;
    background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 12 12'%3E%3Cpath fill='%2364748b' d='M3 4.5L6 7.5L9 4.5'/%3E%3C/svg%3E");
    background-repeat: no-repeat;
    background-position: right 1rem center;
    background-size: 12px;
    padding-right: 2.5rem;
}

.form-text {
    display: block;
    margin-top: var(--spacing-xs);
    font-size: var(--font-size-xs);
    color: var(--color-text-light);
}

.form-check {
    display: flex;
    align-items: flex-start;
    gap: var(--spacing-sm);
}

.form-check-input {
    appearance: none;
    width: 1.25rem;
    height: 1.25rem;
    border: 1.5px solid var(--color-border);
    border-radius: 4px;
    background-color: #fff;
    cursor: pointer;
    position: relative;
    top: 2px;
    flex-shrink: 0;
    transition: all var(--transition-fast);
}

.form-check-input:checked {
    background-color: var(--color-accent);
    border-color: var(--color-accent);
}

.form-check-input:checked::after {
    content: '';
    position: absolute;
    left: 6px;
    top: 2px;
    width: 5px;
    height: 10px;
    border: solid white;
    border-width: 0 2px 2px 0;
    transform: rotate(45deg);
}

.form-check-label {
    cursor: pointer;
    font-size: var(--font-size-sm);
    color: var(--color-text-muted);
    line-height: 1.5;
}

.form-error {
    color: var(--color-error);
    font-size: var(--font-size-xs);
    margin-top: var(--spacing-xs);
    display: none;
}
.form-control.is-invalid {
    border-color: var(--color-error);
}
.form-control.is-invalid ~ .form-error {
    display: block;
}

/* Form Rows — responsive grid */
.form-row {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: var(--spacing-lg);
}
@media (max-width: 580px) {
    .form-row {
        grid-template-columns: 1fr;
    }
}

/* Form Section Titles */
.form-section-title {
    font-size: var(--font-size-xl);
    font-weight: 700;
    border-bottom: 2px solid var(--color-border-light);
    padding-bottom: 0.5rem;
    margin-bottom: var(--spacing-lg);
    color: var(--color-text-main);
}

/* Guidance callout box */
.guidance-box {
    background-color: var(--color-accent-light);
    border: 1px solid rgba(37, 99, 235, 0.15);
    border-radius: var(--radius-md);
    padding: var(--spacing-md) var(--spacing-lg);
    margin-bottom: var(--spacing-lg);
}

.guidance-box .guidance-title {
    display: block;
    margin-bottom: 0.5rem;
    font-weight: 600;
    font-size: var(--font-size-sm);
    color: var(--color-accent);
}

.guidance-box ul {
    font-size: var(--font-size-sm);
    margin-bottom: 0;
    color: var(--color-text-muted);
}

.guidance-box ul li {
    margin-bottom: 0.4rem;
}

/* Review notice */
.review-notice {
    background-color: var(--color-success-light);
    border: 1px solid rgba(5, 150, 105, 0.15);
    border-radius: var(--radius-md);
    padding: var(--spacing-md) var(--spacing-lg);
    text-align: center;
    margin-bottom: var(--spacing-lg);
}

.review-notice p {
    color: var(--color-success);
    font-weight: 500;
    margin-bottom: 0;
}

/* Audio Widget */
.audio-widget {
    border-style: dashed !important;
    border-color: var(--color-border) !important;
    background-color: var(--color-bg) !important;
}

/* Radio Group Row */
.radio-group {
    display: flex;
    gap: var(--spacing-lg);
}

.radio-item {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
    cursor: pointer;
}

.radio-item input[type="radio"] {
    appearance: none;
    width: 1.25rem;
    height: 1.25rem;
    border: 2px solid var(--color-border);
    border-radius: 50%;
    margin: 0;
    background-color: #fff;
    transition: all var(--transition-fast);
    display: grid;
    place-content: center;
}
.radio-item input[type="radio"]::before {
    content: "";
    width: 0.55em;
    height: 0.55em;
    border-radius: 50%;
    transform: scale(0);
    transition: 150ms transform ease-in-out;
    background-color: #fff;
}

.radio-item input[type="radio"]:checked {
    background-color: var(--color-accent);
    border-color: var(--color-accent);
}

.radio-item input[type="radio"]:checked::before {
    transform: scale(1);
}

.radio-item span {
    color: var(--color-text-main);
    font-size: var(--font-size-md);
}

/* ─── Hero Section ──────────────────────────────────────────────────────── */
.hero-section {
    background: linear-gradient(135deg, #eff6ff 0%, #f0f4ff 40%, #f7f8fb 100%);
    border-radius: var(--radius-xl);
    padding: var(--spacing-3xl) var(--spacing-xl);
    text-align: center;
    position: relative;
    overflow: hidden;
}

.hero-section::before {
    content: '';
    position: absolute;
    top: -60%;
    right: -30%;
    width: 500px;
    height: 500px;
    background: radial-gradient(circle, rgba(37, 99, 235, 0.06) 0%, transparent 70%);
    border-radius: 50%;
    pointer-events: none;
}

.hero-section::after {
    content: '';
    position: absolute;
    bottom: -40%;
    left: -20%;
    width: 400px;
    height: 400px;
    background: radial-gradient(circle, rgba(37, 99, 235, 0.04) 0%, transparent 70%);
    border-radius: 50%;
    pointer-events: none;
}

.hero__content {
    position: relative;
    z-index: 1;
    animation: fadeInUp 0.6s ease-out;
}

.hero__title {
    font-size: var(--font-size-3xl);
    font-weight: 800;
    letter-spacing: -0.03em;
    margin-bottom: var(--spacing-lg);
    line-height: 1.15;
}

@media (min-width: 768px) {
    .hero__title {
        font-size: var(--font-size-4xl);
    }
}

.hero__subtitle {
    font-size: var(--font-size-lg);
    color: var(--color-text-muted);
    max-width: 600px;
    margin: 0 auto var(--spacing-xl);
    line-height: 1.7;
}

/* ─── Trust Strip ───────────────────────────────────────────────────────── */
.trust-strip {
    margin-bottom: var(--spacing-3xl);
}

.trust-strip__inner {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(150px, 1fr));
    gap: var(--spacing-md);
    padding: 0;
    background: none;
    border: none;
    box-shadow: none;
}

.trust-stat {
    display: flex;
    flex-direction: column;
    align-items: center;
    text-align: center;
    padding: var(--spacing-lg) var(--spacing-md);
    background-color: var(--color-surface);
    border-radius: var(--radius-lg);
    border: 1px solid var(--color-border);
    box-shadow: var(--shadow-xs);
    transition: all var(--transition-base);
}

.trust-stat:hover {
    box-shadow: var(--shadow-md);
    transform: translateY(-2px);
}

.trust-stat .trust-icon {
    width: 36px;
    height: 36px;
    margin-bottom: var(--spacing-sm);
    color: var(--color-accent);
    flex-shrink: 0;
}

.trust-stat strong {
    font-size: var(--font-size-sm);
    font-weight: 600;
    color: var(--color-text-main);
    line-height: 1.3;
}

/* ─── Section Spacing ────────────────────────────────────────────────────── */
.section-heading {
    text-align: center;
    margin-bottom: var(--spacing-xl);
    position: relative;
}

.section-heading::after {
    content: '';
    display: block;
    width: 48px;
    height: 3px;
    background-color: var(--color-accent);
    border-radius: var(--radius-full);
    margin: var(--spacing-sm) auto 0;
}

/* ─── Important Notes Card ──────────────────────────────────────────────── */
.notes-card {
    border-left: 4px solid var(--color-accent);
}

/* ─── Footer ────────────────────────────────────────────────────────────── */
.site-footer {
    border-top: 1px solid var(--color-border);
    margin-top: auto;
    padding: var(--spacing-2xl) 0;
    background-color: var(--color-bg-alt);
}

.site-footer__inner {
    max-width: var(--container-width);
    margin: 0 auto;
    padding: 0 var(--spacing-lg);
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: var(--spacing-md);
    text-align: center;
}

@media (min-width: 640px) {
    .site-footer__inner {
        flex-direction: row;
        justify-content: space-between;
        text-align: left;
    }
}

.footer-nav {
    display: flex;
    gap: var(--spacing-lg);
    font-size: var(--font-size-sm);
}

.footer-nav a {
    color: var(--color-text-muted);
    transition: color var(--transition-fast);
}

.footer-nav a:hover {
    color: var(--color-accent);
}

.footer-copy {
    font-size: var(--font-size-xs);
    color: var(--color-text-light);
}

/* ─── Accordion ─────────────────────────────────────────────────────────── */
.accordion {
    border-top: 1px solid var(--color-border-light);
}

.accordion-item {
    border-bottom: 1px solid var(--color-border-light);
}

.accordion-header {
    width: 100%;
    text-align: left;
    background: transparent;
    border: none;
    padding: var(--spacing-lg) var(--spacing-sm);
    color: var(--color-text-main);
    font-size: var(--font-size-md);
    font-weight: 600;
    cursor: pointer;
    display: flex;
    justify-content: space-between;
    align-items: center;
    transition: color var(--transition-fast), background-color var(--transition-fast);
    border-radius: var(--radius-sm);
}

@media (min-width: 768px) {
    .accordion-header {
        font-size: var(--font-size-lg);
    }
}

.accordion-header:hover {
    color: var(--color-accent);
    background-color: var(--color-accent-light);
}

.accordion-indicator {
    width: 24px;
    height: 24px;
    position: relative;
    transition: transform 0.3s ease;
    flex-shrink: 0;
}

.accordion-indicator::before,
.accordion-indicator::after {
    content: '';
    position: absolute;
    background-color: currentColor;
    border-radius: 2px;
}

.accordion-indicator::before {
    width: 2px;
    height: 16px;
    top: 4px;
    left: 11px;
    transition: transform 0.3s ease;
}

.accordion-indicator::after {
    width: 16px;
    height: 2px;
    top: 11px;
    left: 4px;
}

.accordion-item.is-open .accordion-indicator::before {
    transform: rotate(90deg);
}

.accordion-content {
    max-height: 0;
    overflow: hidden;
    transition: max-height 0.35s cubic-bezier(0.4, 0, 0.2, 1);
}

.accordion-body {
    padding: 0 var(--spacing-sm) var(--spacing-lg);
    color: var(--color-text-muted);
    line-height: 1.7;
}

/* ─── Terms / Content ───────────────────────────────────────────────────── */
.terms-container,
.content-container {
    max-width: 720px;
    margin-left: auto;
    margin-right: auto;
}

.terms-content h2,
.content h2 {
    color: var(--color-text-main);
    margin-top: var(--spacing-2xl);
}

.terms-content p,
.content p {
    line-height: 1.75;
}

/* ─── Text / Accent Helpers ─────────────────────────────────────────────── */
.text-accent {
    color: var(--color-accent);
}

.text-muted {
    color: var(--color-text-muted);
}

/* ─── Secondary CTA Section ─────────────────────────────────────────────── */
.cta-section {
    background: linear-gradient(135deg, #eff6ff 0%, #f7f8fb 100%);
    border-radius: var(--radius-xl);
    padding: var(--spacing-3xl) var(--spacing-xl);
    text-align: center;
    position: relative;
    overflow: hidden;
}

.cta-section h2 {
    margin-bottom: var(--spacing-sm);
}

.cta-section p {
    max-width: 500px;
    margin: 0 auto var(--spacing-xl);
}

/* ─── Utilities ─────────────────────────────────────────────────────────── */
.text-center { text-align: center; }
.mt-1 { margin-top: var(--spacing-sm); }
.mt-2 { margin-top: var(--spacing-md); }
.mt-3 { margin-top: var(--spacing-lg); }
.mt-4 { margin-top: var(--spacing-xl); }
.mt-5 { margin-top: var(--spacing-2xl); }
.mb-1 { margin-bottom: var(--spacing-sm); }
.mb-2 { margin-bottom: var(--spacing-md); }
.mb-3 { margin-bottom: var(--spacing-lg); }
.mb-4 { margin-bottom: var(--spacing-xl); }
.mb-5 { margin-bottom: var(--spacing-2xl); }
.pb-4 { padding-bottom: var(--spacing-xl); }
.d-none { display: none !important; }

/* ─── Ticket Page — Customer Facing ─────────────────────────────────────── */

.ticket-page {
    max-width: 720px;
    margin: 0 auto;
    animation: fadeInUp 0.5s ease-out;
}

.ticket-error {
    text-align: center;
    padding: var(--spacing-3xl) var(--spacing-lg);
}

.ticket-error h1 { margin-bottom: var(--spacing-md); }
.ticket-error p { margin-bottom: var(--spacing-xl); }

/* Ticket Summary */
.ticket-summary {
    background-color: var(--color-surface);
    border: 1px solid var(--color-border);
    border-radius: var(--radius-lg);
    padding: var(--spacing-xl);
    margin-bottom: var(--spacing-lg);
    box-shadow: var(--shadow-sm);
}

.ticket-summary__header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    flex-wrap: wrap;
    gap: var(--spacing-sm);
    margin-bottom: var(--spacing-md);
}

.ticket-ref {
    font-size: var(--font-size-2xl);
    font-weight: 800;
    letter-spacing: -0.02em;
    color: var(--color-text-main);
    margin-right: var(--spacing-sm);
}

.ticket-summary__meta {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: var(--spacing-md);
}

.ticket-status-panel {
    margin-top: var(--spacing-md);
    padding-top: var(--spacing-md);
    border-top: 1px solid var(--color-border);
}

.ticket-status-header {
    display: flex;
    align-items: center;
    gap: var(--spacing-md);
    margin-bottom: var(--spacing-sm);
}

.ticket-status-title {
    font-size: var(--font-size-xl);
    font-weight: 800;
    color: var(--color-text-main);
}

.ticket-status-badge {
    font-size: var(--font-size-xl);
    padding: 0.3em 0.8em;
    border: 2px solid currentColor;
}

.ticket-status-description-box {
    margin-top: var(--spacing-sm);
    padding: var(--spacing-sm) var(--spacing-md);
    background-color: #f0f9ff;
    border: 1px solid #e0f2fe;
    border-radius: var(--radius-sm);
    color: #334155;
    font-size: var(--font-size-sm);
    line-height: 1.6;
}

.ticket-turnaround-panel {
    margin-top: var(--spacing-md);
    padding-top: var(--spacing-md);
    border-top: 1px solid var(--color-border);
}

.ticket-turnaround-title {
    font-size: var(--font-size-lg);
    font-weight: 700;
    color: var(--color-text-main);
    margin-bottom: var(--spacing-sm);
}

.ticket-turnaround-grid {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: var(--spacing-md);
}

.ticket-turnaround-item {
    padding: var(--spacing-sm) var(--spacing-md);
    border: 1px solid var(--color-border);
    border-radius: var(--radius-sm);
    background-color: var(--color-bg-alt);
}

@media (max-width: 480px) {
    .ticket-summary__meta { grid-template-columns: 1fr; }
    .ticket-turnaround-grid { grid-template-columns: 1fr; }
}

.meta-item {
    display: flex;
    flex-direction: column;
}
.meta-label {
    display: block;
    font-size: var(--font-size-xs);
    color: var(--color-text-light);
    text-transform: uppercase;
    letter-spacing: 0.05em;
    margin-bottom: 2px;
}
.meta-value {
    font-size: var(--font-size-sm);
    color: var(--color-text-main);
    font-weight: 500;
}

.assigned-engineer-panel {
    margin-top: var(--spacing-sm);
    padding-top: var(--spacing-md);
    border-top: 1px solid var(--color-border);
}

.assigned-engineer-title {
    font-size: var(--font-size-md);
    color: var(--color-text-main);
    margin-bottom: var(--spacing-xs);
}

.assigned-engineer-desc {
    font-size: var(--font-size-sm);
    color: var(--color-text-muted);
    line-height: 1.5;
}

/* Status Progress Bar */
.ticket-progress {
    background-color: var(--color-surface);
    border: 1px solid var(--color-border);
    border-radius: var(--radius-lg);
    padding: var(--spacing-lg) var(--spacing-xl);
    margin-bottom: var(--spacing-lg);
    box-shadow: var(--shadow-xs);
    overflow-x: auto;
}

.progress-steps {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: var(--spacing-xs);
    min-width: 600px;
    position: relative;
}

.progress-steps::before {
    content: '';
    position: absolute;
    top: 10px;
    left: 10px;
    right: 10px;
    height: 2px;
    background-color: var(--color-border);
    z-index: 0;
}

.progress-step {
    display: flex;
    flex-direction: column;
    align-items: center;
    text-align: center;
    position: relative;
    z-index: 1;
    flex: 1;
}

.step-dot {
    width: 22px;
    height: 22px;
    border-radius: 50%;
    background-color: var(--color-bg-alt);
    border: 2px solid var(--color-border);
    margin-bottom: var(--spacing-xs);
    transition: all var(--transition-base);
}

.step-label {
    font-size: 0.65rem;
    color: var(--color-text-light);
    max-width: 80px;
    line-height: 1.2;
}

.step--done .step-dot {
    background-color: var(--color-success);
    border-color: var(--color-success);
}

.step--done .step-label {
    color: var(--color-success);
    font-weight: 600;
}

.step--active .step-dot {
    background-color: var(--color-accent);
    border-color: var(--color-accent);
    box-shadow: 0 0 0 4px var(--color-accent-light);
    animation: pulse 2s infinite;
}

.step--active .step-label {
    color: var(--color-accent);
    font-weight: 700;
}

@keyframes pulse {
    0%, 100% { box-shadow: 0 0 0 4px var(--color-accent-light); }
    50% { box-shadow: 0 0 0 8px var(--color-accent-light); }
}

/* Ticket Cards */
.ticket-card {
    background-color: var(--color-surface);
    border: 1px solid var(--color-border);
    border-radius: var(--radius-lg);
    padding: var(--spacing-xl);
    margin-bottom: var(--spacing-lg);
    box-shadow: var(--shadow-xs);
}

.ticket-card h2 {
    font-size: var(--font-size-lg);
    margin-bottom: var(--spacing-md);
    display: inline;
}

.ticket-card summary {
    cursor: pointer;
    list-style: none;
    padding: 0;
}

.ticket-card summary::-webkit-details-marker { display: none; }
.ticket-card summary h2 { margin-bottom: 0; }

.ticket-card[open] summary {
    margin-bottom: var(--spacing-lg);
    border-bottom: 1px solid var(--color-border-light);
    padding-bottom: var(--spacing-md);
}

/* ─── Engineer Assessment Card ─────────────────────────────────────── */
.ticket-estimate-card {
    border-left: 4px solid var(--color-accent);
}

/* ── Blue section header bars ─────────────────────────── */
.ea-bar {
    display: block;
    background: var(--color-accent);
    color: #ffffff;
    font-size: var(--font-size-xs);
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.06em;
    padding: 7px 14px;
    border-radius: var(--radius-sm);
    margin-bottom: 0;
}

/* ── Content box below a bar ──────────────────────────── */
.ea-box {
    background: var(--color-surface);
    border: 1px solid var(--color-border);
    border-top: none;
    border-radius: 0 0 var(--radius-md) var(--radius-md);
    padding: var(--spacing-md);
    margin-bottom: var(--spacing-md);
    box-shadow: 0 1px 4px rgba(0, 0, 0, 0.04);
}

.ea-box p,
.ea-box div {
    font-size: var(--font-size-sm);
    color: var(--color-text-main);
    line-height: 1.6;
}

/* ── Estimated Cost: totals row ───────────────────────── */
.ea-cost-totals {
    display: flex;
    gap: var(--spacing-md);
    margin-bottom: var(--spacing-sm);
    flex-wrap: wrap;
}

.ea-cost-pill {
    flex: 1;
    min-width: 120px;
    text-align: center;
    border-radius: var(--radius-md);
    overflow: hidden;
    border: 1px solid var(--color-border);
    box-shadow: 0 1px 4px rgba(0, 0, 0, 0.05);
    cursor: default;
}

.ea-cost-pill-header {
    background: var(--color-bg-alt);
    padding: 5px 10px;
    font-size: 0.7rem;
    font-weight: 600;
    color: var(--color-text-muted);
    text-transform: uppercase;
    letter-spacing: 0.04em;
}

.ea-cost-pill-value {
    padding: 8px 10px;
    font-size: var(--font-size-xl);
    font-weight: 800;
    color: var(--color-accent);
    background: var(--color-surface);
}

/* ── Collapsible detail inside a pill ─────────────────── */
.ea-cost-detail {
    border: none;
    margin: 0;
}

.ea-cost-detail summary {
    list-style: none;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 6px;
    padding: 5px 10px;
    font-size: 0.7rem;
    font-weight: 500;
    color: var(--color-accent);
    background: var(--color-bg-alt);
    border-top: 1px solid var(--color-border-light);
    transition: background-color 0.15s ease;
    user-select: none;
}

.ea-cost-detail summary::-webkit-details-marker { display: none; }

.ea-cost-detail summary:hover {
    background: var(--color-accent-light);
}

.ea-cost-detail summary .ea-chevron {
    display: inline-block;
    transition: transform 0.2s ease;
    font-size: 0.6rem;
}

.ea-cost-detail[open] summary .ea-chevron {
    transform: rotate(180deg);
}

.ea-cost-detail-body {
    padding: 8px 12px;
    background: var(--color-surface);
    border-top: 1px solid var(--color-border-light);
}

.ea-cost-detail-body table {
    width: 100%;
    border-collapse: collapse;
    font-size: var(--font-size-sm);
}

.ea-cost-detail-body td {
    padding: 4px 0;
    color: var(--color-text-main);
}

.ea-cost-detail-body td:last-child {
    text-align: right;
    font-weight: 600;
}

.ea-cost-detail-body tr:last-child td {
    padding-top: 6px;
    border-top: 1px solid var(--color-border-light);
    font-weight: 700;
    color: var(--color-accent);
}

/* Fixed price: single total */
.ea-cost-single {
    text-align: center;
    border: 1px solid var(--color-border);
    border-radius: var(--radius-md);
    overflow: hidden;
    box-shadow: 0 1px 4px rgba(0, 0, 0, 0.05);
    margin-bottom: var(--spacing-sm);
}

.ea-cost-single .ea-cost-pill-header { 
    background: var(--color-bg-alt); 
}

.ea-cost-single .ea-cost-pill-value {
    font-size: var(--font-size-2xl);
}

/* Hint text below cost pills */
.ea-cost-hint {
    font-size: 0.78rem;
    color: var(--color-text-muted);
    text-align: center;
    margin-top: var(--spacing-xs);
    font-style: italic;
}

/* ── Estimate note / terms ────────────────────────────── */
.ea-terms {
    font-size: 0.82rem;
    color: var(--color-text-main);
    line-height: 1.7;
    margin-bottom: var(--spacing-md);
}

.ea-terms p {
    margin: 0 0 8px 0;
}

.ea-terms p:last-child {
    margin-bottom: 0;
}

.ea-terms strong {
    color: var(--color-text-main);
    font-weight: 700;
}


/* ── Turnaround bar ───────────────────────────────────── */

/* ── Legacy / compat (hidden) ─────────────────────────── */
.estimate-cost-grid { display: none; }
.estimate-totals-box { display: none; }
.estimate-note-box { display: none; }
.estimate-label--highlight { color: var(--color-accent); font-weight: 700; }
.estimate-value--sm { font-size: var(--font-size-sm); font-weight: 400; }
.estimate-section-title { display: none; }
.estimate-cause-block { display: none; }
.estimate-pricing-block { display: none; }
.estimate-terms-note { display: none; }
.estimate-turnaround-block { display: none; }
.estimate-notes-block { display: none; }
.estimate-row { display: none; }
.estimate-label { display: none; }
.estimate-value { display: none; }

.estimate-action {
    margin-top: var(--spacing-xl);
    padding-top: var(--spacing-lg);
    border-top: 1px solid var(--color-border-light);
}

.estimate-action-callout {
    margin-bottom: var(--spacing-md);
    padding: 0.875rem 1rem;
    background-color: var(--color-success-light);
    border: 1px solid rgba(5, 150, 105, 0.18);
    border-radius: var(--radius-md);
    color: #047857;
    font-size: var(--font-size-sm);
    font-weight: 600;
    line-height: 1.5;
}

.estimate-action-info {
    font-size: var(--font-size-sm);
    color: var(--color-text-muted);
    margin-top: var(--spacing-md);
    margin-bottom: 0;
    line-height: 1.6;
}

.estimate-accept-btn {
    padding: 1rem 2rem !important;
    font-size: var(--font-size-lg) !important;
    width: 100%;
    border-radius: var(--radius-lg) !important;
    background-color: var(--color-success) !important;
    border-color: var(--color-success) !important;
    color: #ffffff !important;
    animation: pulse-btn 2.5s infinite;
}

.estimate-accept-btn:hover,
.estimate-accept-btn:focus-visible {
    background-color: #047857 !important;
    border-color: #047857 !important;
    color: #ffffff !important;
}

@keyframes pulse-btn {
    0%, 100% { box-shadow: var(--shadow-sm); }
    50% { box-shadow: var(--shadow-accent); }
}

.estimate-accepted-banner {
    margin-top: var(--spacing-lg);
    padding: var(--spacing-md) var(--spacing-lg);
    background-color: var(--color-success-light);
    border: 1px solid rgba(5, 150, 105, 0.2);
    border-radius: var(--radius-md);
    color: var(--color-success);
    font-weight: 600;
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
}

.accepted-icon {
    font-size: 1.2em;
}

/* Declined */
.ticket-declined-notice {
    background-color: var(--color-error-light);
    border: 1px solid rgba(220, 38, 38, 0.15);
    border-radius: var(--radius-lg);
    padding: var(--spacing-xl);
    margin-bottom: var(--spacing-lg);
}

.ticket-declined-notice h2 {
    color: var(--color-error);
    margin-bottom: var(--spacing-sm);
}

.ticket-declined-notice p {
    color: var(--color-text-muted);
}

/* Appointments */
.appointment-details {
    display: flex;
    flex-direction: column;
    gap: var(--spacing-sm);
}

.appointment-date,
.appointment-time {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
    font-weight: 600;
    font-size: var(--font-size-md);
}

.appointment-icon {
    font-size: 1.2em;
}

.appointment-notes {
    margin-top: var(--spacing-sm);
    padding: var(--spacing-sm) var(--spacing-md);
    background-color: var(--color-bg);
    border-radius: var(--radius-sm);
}

.appointment-notes p {
    margin-bottom: 0;
    font-size: var(--font-size-sm);
}

/* Invoice Card */
.ticket-invoice-card {
    border-left: 4px solid var(--color-success);
}

/* Ticket Conversation */
.conversation-panel__header {
    margin-bottom: var(--spacing-md);
}

.conversation-panel__header-top {
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: var(--spacing-md);
    flex-wrap: wrap;
}

.conversation-panel__header h2,
.conversation-panel__header .h3 {
    margin-bottom: 0;
}

.conversation-panel__intro {
    margin: 0.3rem 0 0;
    color: var(--color-text-light);
    font-size: var(--font-size-sm);
    line-height: 1.6;
}

.conversation-panel__meta {
    flex-shrink: 0;
    padding: 0.35rem 0.7rem;
    border-radius: 999px;
    background: rgba(15, 23, 42, 0.05);
    color: var(--color-text-light);
    font-size: 0.68rem;
    letter-spacing: 0.04em;
    text-transform: uppercase;
    border: 1px solid var(--color-border);
}

.conversation-panel__history {
    display: flex;
    flex-direction: column;
    gap: 0.5rem;
    min-height: 240px;
    max-height: 540px;
    overflow-y: auto;
    padding: var(--spacing-md);
    border: 1px solid var(--color-border);
    border-radius: var(--radius-lg);
    background: #f8fafc;
    scroll-behavior: smooth;
}

.conversation-panel__history::-webkit-scrollbar {
    width: 5px;
}
.conversation-panel__history::-webkit-scrollbar-track {
    background: transparent;
}
.conversation-panel__history::-webkit-scrollbar-thumb {
    background: var(--color-border);
    border-radius: 99px;
}

.conversation-empty {
    margin: auto 0;
    text-align: center;
    color: var(--color-text-light);
    font-size: var(--font-size-sm);
    line-height: 1.7;
    padding: var(--spacing-xl) var(--spacing-lg);
}

.conversation-entry {
    display: flex;
    flex-direction: column;
    gap: 0.2rem;
    max-width: min(85%, 36rem);
    align-self: flex-start;
}

.conversation-entry--self {
    align-self: flex-end;
}

.conversation-entry--system {
    align-self: center;
    max-width: 90%;
}

.conversation-entry__meta {
    display: flex;
    align-items: center;
    gap: 0.4rem;
    padding: 0 0.25rem;
    font-size: 0.7rem;
    line-height: 1.2;
}

.conversation-entry--self .conversation-entry__meta {
    flex-direction: row-reverse;
}

.conversation-entry--system .conversation-entry__meta {
    justify-content: center;
}

.conversation-entry__sender {
    font-size: 0.7rem;
    font-weight: 700;
    color: var(--color-text-muted);
    text-transform: uppercase;
    letter-spacing: 0.03em;
}

.conversation-entry__time {
    color: var(--color-text-light);
    font-size: 0.68rem;
}

.conversation-entry__badge {
    display: inline-flex;
    align-items: center;
    padding: 0.2rem 0.5rem;
    border-radius: 999px;
    background: rgba(148, 163, 184, 0.16);
    color: var(--color-text-muted);
    font-size: 0.68rem;
    font-weight: 700;
    letter-spacing: 0.04em;
    text-transform: uppercase;
}

.conversation-entry__bubble {
    padding: 0.75rem 0.95rem;
    border-radius: 1.1rem 1.1rem 1.1rem 0.35rem;
    border: 1px solid var(--color-border);
    background: var(--color-surface);
    box-shadow: var(--shadow-xs);
    word-break: break-word;
}

.conversation-entry--self .conversation-entry__bubble {
    border-radius: 1.1rem 1.1rem 0.35rem 1.1rem;
    background: var(--color-accent);
    border-color: var(--color-accent-hover);
    color: #ffffff;
    box-shadow: var(--shadow-sm);
}

.conversation-entry--system .conversation-entry__bubble {
    border-radius: 999px;
    background: transparent;
    box-shadow: none;
    border-color: var(--color-border);
    color: var(--color-text-light);
    font-size: var(--font-size-xs);
    text-align: center;
    padding: 0.35rem 1rem;
}

.conversation-entry--internal .conversation-entry__bubble {
    background: rgba(250, 204, 21, 0.07);
    border-color: rgba(250, 204, 21, 0.35);
    border-style: dashed;
}

.conversation-entry__text {
    font-size: var(--font-size-sm);
    line-height: 1.65;
    white-space: normal;
    word-break: break-word;
    color: inherit;
}

.conversation-entry__attachments {
    display: flex;
    flex-wrap: wrap;
    gap: 0.75rem;
    margin-top: 0.75rem;
}

.conversation-attachment {
    display: block;
    width: min(100%, 14rem);
    border-radius: 0.9rem;
    overflow: hidden;
    border: 1px solid var(--color-border);
    background: var(--color-bg);
}

.conversation-attachment img {
    display: block;
    width: 100%;
    height: auto;
}

.conversation-composer {
    margin-top: var(--spacing-lg);
    padding-top: var(--spacing-md);
    border-top: 1px solid var(--color-border-light);
}

.conversation-composer__topline {
    display: flex;
    justify-content: space-between;
    gap: var(--spacing-md);
    align-items: baseline;
    margin-bottom: 0.6rem;
}

.conversation-composer__label {
    display: block;
    font-weight: 700;
    font-size: var(--font-size-sm);
    color: var(--color-text-main);
}

.conversation-composer__hint {
    color: var(--color-text-light);
    font-size: 0.78rem;
}

.conversation-composer textarea {
    min-height: 112px;
}

.conversation-composer__footer {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 0.75rem;
    margin-top: 0.85rem;
}

.conversation-attach-btn {
    position: relative;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 0.4rem;
    min-height: 2.5rem;
    padding: 0.55rem 1rem;
    border-radius: var(--radius-md);
    border: 1px solid var(--color-border);
    background: var(--color-surface);
    color: var(--color-text-main);
    font-size: var(--font-size-sm);
    font-weight: 600;
    cursor: pointer;
    transition: background var(--transition-fast), border-color var(--transition-fast);
    white-space: nowrap;
}

.conversation-attach-btn:hover {
    background: var(--color-surface-hover);
    border-color: var(--color-text-light);
}

.conversation-attach-btn input[type="file"] {
    position: absolute;
    inset: 0;
    opacity: 0;
    cursor: pointer;
    width: 100%;
    height: 100%;
}

.conversation-file-name {
    color: var(--color-text-light);
    font-size: 0.78rem;
    flex: 1;
    min-width: 0;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.conversation-char-count {
    color: var(--color-text-light);
    font-size: 0.73rem;
    white-space: nowrap;
}

.conversation-send-btn {
    min-width: 9rem;
}

.conversation-checkbox {
    display: inline-flex;
    align-items: center;
    gap: 0.4rem;
    color: var(--color-text-light);
    font-size: 0.82rem;
    cursor: pointer;
}

.conversation-composer__status {
    min-height: 1.2rem;
    margin-top: 0.65rem;
    font-size: 0.82rem;
    color: var(--color-success);
}

.conversation-composer__status.is-error {
    color: var(--color-error);
}

@media (max-width: 720px) {
    .conversation-panel__header-top {
        flex-direction: row;
        flex-wrap: wrap;
    }

    .conversation-composer__topline {
        flex-direction: column;
        align-items: stretch;
        gap: 0.15rem;
    }

    .conversation-entry {
        max-width: 92%;
    }

    .conversation-attachment {
        width: 100%;
    }

    .conversation-char-count {
        margin-left: auto;
    }

    .conversation-send-btn {
        width: 100%;
        min-width: 0;
    }
}

/* Submission Details */
.submission-grid {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: var(--spacing-md);
    margin-bottom: var(--spacing-lg);
}

@media (max-width: 480px) {
    .submission-grid { grid-template-columns: 1fr; }
}

.submission-field {
    display: flex;
    flex-direction: column;
}
.submission-field--full { margin-bottom: var(--spacing-lg); }

.submission-label {
    display: block;
    font-size: var(--font-size-xs);
    color: var(--color-text-light);
    text-transform: uppercase;
    letter-spacing: 0.05em;
    margin-bottom: 2px;
}

.submission-value {
    font-size: var(--font-size-sm);
    color: var(--color-text-main);
    font-weight: 500;
}

.submission-fault {
    padding: var(--spacing-md);
    background-color: var(--color-bg);
    border-radius: var(--radius-sm);
    border: 1px solid var(--color-border-light);
    white-space: pre-wrap;
    line-height: 1.6;
}

.submission-photos {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(100px, 1fr));
    gap: var(--spacing-sm);
    margin-top: var(--spacing-sm);
}

.submission-thumb {
    width: 100%;
    aspect-ratio: 1;
    object-fit: cover;
    border-radius: var(--radius-sm);
    border: 1px solid var(--color-border);
    transition: transform var(--transition-fast);
}

.submission-thumb:hover {
    transform: scale(1.05);
}

/* Timeline */
.timeline {
    position: relative;
    padding-left: var(--spacing-lg);
}

.timeline::before {
    content: '';
    position: absolute;
    left: 6px;
    top: 0;
    bottom: 0;
    width: 2px;
    background-color: var(--color-border);
}

.timeline-entry {
    position: relative;
    margin-bottom: var(--spacing-md);
    padding-left: var(--spacing-md);
}

.timeline-dot {
    position: absolute;
    left: -21px;
    top: 4px;
    width: 12px;
    height: 12px;
    border-radius: 50%;
    background-color: var(--color-accent);
    border: 2px solid var(--color-surface);
}

.timeline-content {
    display: flex;
    flex-direction: column;
}

.timeline-status {
    display: block;
    font-weight: 600;
    font-size: var(--font-size-sm);
    color: var(--color-text-main);
}

.timeline-note {
    display: block;
    font-size: var(--font-size-xs);
    color: var(--color-text-muted);
}

.timeline-time {
    display: block;
    font-size: 0.7rem;
    color: var(--color-text-light);
}

/* ─── Badge System (all statuses) ───────────────────────────────────────── */
.badge {
    display: inline-block;
    padding: 0.2rem 0.6rem;
    border-radius: var(--radius-full);
    font-size: var(--font-size-xs);
    font-weight: 600;
    white-space: nowrap;
    text-transform: capitalize;
}

.badge--review    { background-color: #fee2e2; color: #b91c1c; }
.badge--estimate  { background-color: #dcfce7; color: #15803d; }
.badge--declined  { background-color: #fee2e2; color: #b91c1c; }
.badge--scheduled { background-color: #dcfce7; color: #15803d; }
.badge--received  { background-color: #ede9fe; color: #5b21b6; }
.badge--queue     { background-color: #dbeafe; color: #1d4ed8; }
.badge--progress  { background-color: #dcfce7; color: #15803d; }
.badge--hold      { background-color: #fee2e2; color: #b91c1c; }
.badge--parts     { background-color: #dbeafe; color: #1d4ed8; }
.badge--payment   { background-color: #fee2e2; color: #b91c1c; }
.badge--collection { background-color: #dcfce7; color: #15803d; }
.badge--completed { background-color: #dcfce7; color: #15803d; }
.badge--default   { background-color: #f3f4f6; color: #374151; }

/* Large button variant */
.btn--lg {
    padding: 1rem 2rem;
    font-size: var(--font-size-lg);
}

/* ─── Animations ────────────────────────────────────────────────────────── */
@keyframes fadeIn {
    from { opacity: 0; transform: translateY(-8px); }
    to { opacity: 1; transform: translateY(0); }
}

@keyframes fadeInUp {
    from { opacity: 0; transform: translateY(20px); }
    to { opacity: 1; transform: translateY(0); }
}

/* ─── Call Your Engineer ────────────────────────────────────────────────── */

/* Phone icon button in ticket header */
.call-engineer-btn {
    display: inline-flex;
    align-items: center;
    gap: 0.5rem;
    background: var(--color-success);
    border: 1.5px solid var(--color-success);
    color: #fff;
    padding: 0.5rem 1rem;
    border-radius: var(--radius-md);
    cursor: pointer;
    font-family: var(--font-family-sans);
    font-size: var(--font-size-sm);
    font-weight: 600;
    transition: all var(--transition-base);
    white-space: nowrap;
}

.call-engineer-btn:hover {
    background: #047857;
    color: #fff;
    border-color: #047857;
    box-shadow: 0 4px 14px rgba(5, 150, 105, 0.3);
    transform: translateY(-1px);
}

.call-engineer-btn svg {
    flex-shrink: 0;
}

/* Modal Overlay */
.call-modal-overlay {
    display: none;
    position: fixed;
    top: 0; left: 0;
    width: 100%; height: 100%;
    background: rgba(0, 0, 0, 0.5);
    backdrop-filter: blur(4px);
    -webkit-backdrop-filter: blur(4px);
    z-index: 1000;
    justify-content: center;
    align-items: center;
    padding: var(--spacing-lg);
    animation: fadeIn 0.2s ease-out;
}

.call-modal-overlay.is-open {
    display: flex;
}

/* Modal Card */
.call-modal {
    background: var(--color-surface);
    border: 1px solid var(--color-border);
    border-radius: var(--radius-lg);
    box-shadow: var(--shadow-lg);
    max-width: 480px;
    width: 100%;
    animation: fadeInUp 0.25s ease-out;
    overflow: hidden;
}

.call-modal__header {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
    padding: var(--spacing-lg) var(--spacing-xl);
    border-bottom: 1px solid var(--color-border-light);
    background: var(--color-bg);
}

.call-modal__header h3 {
    color: var(--color-text-main);
}

.call-modal__body {
    padding: var(--spacing-lg) var(--spacing-xl);
}

.call-modal__body p {
    font-size: var(--font-size-sm);
    color: var(--color-text-muted);
    line-height: 1.65;
    margin-bottom: var(--spacing-md);
}

.call-modal-note {
    font-size: var(--font-size-xs) !important;
    color: var(--color-error) !important;
    font-style: italic;
    margin-bottom: 0 !important;
}

/* Availability Status Area */
.call-availability-status {
    background: var(--color-bg);
    border: 1px solid var(--color-border);
    border-radius: var(--radius-md);
    padding: var(--spacing-md) var(--spacing-lg);
    margin-bottom: var(--spacing-md);
}

.call-status-loading {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
    font-size: var(--font-size-sm);
    color: var(--color-text-muted);
}

.call-spinner {
    display: inline-block;
    width: 16px;
    height: 16px;
    border: 2px solid var(--color-border);
    border-top-color: var(--color-accent);
    border-radius: 50%;
    animation: spin 0.6s linear infinite;
}

@keyframes spin {
    to { transform: rotate(360deg); }
}

.call-status-result {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
    font-size: var(--font-size-sm);
    color: var(--color-text-main);
    font-weight: 500;
}

.call-status-badge {
    display: inline-flex;
    align-items: center;
    gap: 0.3rem;
    padding: 0.25rem 0.75rem;
    border-radius: var(--radius-full);
    font-size: var(--font-size-xs);
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.04em;
}

.call-status-badge--available {
    background: rgba(5, 150, 105, 0.1);
    color: var(--color-success);
    border: 1px solid rgba(5, 150, 105, 0.25);
}

.call-status-badge--available::before {
    content: '';
    width: 8px; height: 8px;
    background: var(--color-success);
    border-radius: 50%;
    animation: pulse-dot 1.5s ease-in-out infinite;
}

@keyframes pulse-dot {
    0%, 100% { opacity: 1; }
    50% { opacity: 0.4; }
}

.call-status-badge--unavailable {
    background: rgba(220, 38, 38, 0.08);
    color: var(--color-error);
    border: 1px solid rgba(220, 38, 38, 0.2);
}

.call-status-badge--unavailable::before {
    content: '';
    width: 8px; height: 8px;
    background: var(--color-error);
    border-radius: 50%;
    opacity: 0.6;
}

/* Unavailable Notice */
.call-unavailable-notice {
    background: var(--color-error-light);
    border: 1px solid rgba(220, 38, 38, 0.15);
    border-radius: var(--radius-md);
    padding: var(--spacing-md) var(--spacing-lg);
    margin-bottom: var(--spacing-md);
}

.call-unavailable-notice p {
    font-size: var(--font-size-sm);
    color: var(--color-error);
    margin-bottom: var(--spacing-xs);
    font-weight: 500;
}

.call-unavailable-notice p:last-child {
    margin-bottom: 0;
    font-weight: 400;
}

/* Schedule Display */
.call-schedule {
    background: var(--color-bg);
    border: 1px solid var(--color-border);
    border-radius: var(--radius-md);
    padding: var(--spacing-md) var(--spacing-lg);
    margin-bottom: var(--spacing-md);
}

.call-schedule-title {
    display: block;
    font-size: var(--font-size-xs);
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.05em;
    color: var(--color-text-muted);
    margin-bottom: var(--spacing-sm);
}

.call-schedule-text {
    font-family: var(--font-family-sans);
    font-size: var(--font-size-xs);
    color: var(--color-text-main);
    line-height: 1.8;
    margin: 0;
    white-space: pre-line;
}

.call-modal__footer {
    display: flex;
    gap: var(--spacing-sm);
    justify-content: flex-end;
    padding: var(--spacing-md) var(--spacing-xl);
    border-top: 1px solid var(--color-border-light);
    background: var(--color-bg);
}

.call-modal__footer .btn {
    padding: 0.5rem 1.5rem;
    font-size: var(--font-size-sm);
}