Assessment Form

Please provide as much detail as possible to help us assess your repair accurately.

1. Your Details

Full Name *

Please enter your full name.

Contact Number *

Please enter a valid contact number.

Confirm Contact Number *

Phone numbers do not match.

Email Address (Optional)

Please enter a valid email address.

Preferred Contact Method *

Phone Email

2. Your Device

Device Type *

Please select a device type.

Please specify device type *

Please specify the device type.

Device model / serial number (if known) *

Please provide the device model or serial number.

How do I find the device model?

For laptops: The device model and serial number are usually printed on a label on the bottom of the device. Look for markings such as "Model", "Model No.", "Serial Number (S/N)", or "Product ID".

If the label is worn or missing, you can find this information in the BIOS/UEFI or within the operating system (e.g. System Information in Windows).

For desktop computers: The model may be printed on the case, listed on a label attached to the chassis, or available in system settings for prebuilt machines.

If you are unsure, you can upload a clear photo of the device or its label below, and we will identify it for you.

3. Fault Details

Important guidance for describing the fault:

Describe the symptoms (what you see/hear/experience), not what you assume the cause is.
State whether the fault is regular or intermittent.
If intermittent, explain when it happens and under what pattern.
Mention what happened immediately before the fault started.
Incomplete or unclear descriptions may lead to incorrect categorisation. An engineer may contact you for more details.

Fault Description *

Please provide a description of the fault.

Optional Audio Description (Max 10MB) You can optionally record an audio message or upload an audio file to provide more context.

Or upload an audio file (.mp3, .wav, .m4a)

4. Photos (Recommended)

Upload Photos (Max 6 photos, 5MB each) Please upload clear photos of the device and the fault area if visible. This helps our engineer assess the case more accurately.

5. Consent & Submit

By submitting this form, I agree to the Terms & Conditions and Privacy Policy. *

You must agree to the Terms & Conditions to proceed.

Your assessment form will be reviewed within 24h (excluding weekends and holidays), and our repair engineer will contact you promptly.