At The IT Guy LabWorks, we take your privacy seriously. This notice explains how we collect and use your data when you submit a repair assessment form on our website.
1. Data We Collect
When you fill out the assessment form, we collect the following information:
- Your full name, contact number, and email address
- Information about your device (type, model, serial number)
- A description of the fault and symptoms you provide
- Photographs of the device or fault (if uploaded)
- Audio recordings describing the fault (if provided)
2. How We Use Your Data
The information and media you provide are used strictly for the following purposes:
- To review, assess, and categorise your repair enquiry
- To prepare and provide an accurate repair estimate and turnaround time
- To communicate with you regarding the progress of your enquiry or repair
Audio descriptions and photos are used exclusively by our repair engineer to aid in the initial diagnostic process and better understand the nature of the fault.
3. Data Sharing
We do not sell, rent, or share your contact details, photos, audio recordings, or repair information with any third parties or marketing agencies.
4. Data Security
Your data is stored securely in our database and on our servers. Access to the assessment forms, photos, and audio files is restricted solely to authorised LabWorks engineers and staff. Once a repair is completed, or if an estimate is declined, your data remains in our internal system solely for standard business record-keeping.
5. Customer Device Data
This privacy notice covers data submitted via the website. For information regarding data stored on the physical devices you bring in for repair, please refer to Section 3 (Customer Data) of our Terms & Conditions.